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 So, what is the role of customer service in the Fitness and Wellness industry? Well, it plays a major role in it from landing new customers to keeping old ones, having good customer service in the Fitness and Wellness industry can make or brake you as a professional in this industry. Every person that works in this industry will face an unhappy client at one point or another, some more than others. Your career relies on your ability to make a customer happy and to keep that customer at your place of business. Customer service also plays a major role in the fitness industry, by being able to hear the complaints of your customers and then improve on them, so that you don’t run into the same problem again. By doing this you are not only making your customer happier you are improving your business and keeping that revenue stream.

Customer service can be hard especially if you have an angry customer that doesn’t want to anything have to say. So, you need to make sure that you are very good at customer service.Employers look at your ability to handle an angry customer correctly and appropriately. Because, in the Fitness and Health industry  you will experience more than your fair share of angry customers than you would in a lot of other industries. So, to recap make sure you are good at customer service, because if you are not, than your career could end as soon as it started. So, you might want to improve on your customer service skills if you are not.